🔄 Returns & Exchanges

• ✅ Return or replacement requests accepted within 48 hours of delivery.
• 📦 Applicable if the product is damaged during transit or defective upon receipt.

📋 Return Eligibility

• ✔️ Item must be unused and unwashed.
• ✔️ Original tags, packaging, invoice, and accessories must be included.
• ✔️ Product must be in the same condition as received.

❌ Returns Not Accepted For

• 🚫 Incorrect size selected by the customer.
• 🚫 Minor color variations due to lighting, photography, or screen settings.
• 🚫 Differences in fabric texture or feel.
• 🚫 Damage caused after delivery.
• 🚫 International orders.
• 🚫 Customized, altered, stitched, or made-to-order products unless defective.

📸 How to Request a Return

• 📧 Email photos/videos of the issue within 48 hours to info@raaviyafashion.com.
• 📋 Once approved, return instructions will be provided.
• ⏳ Product must reach us within 15 days (regular products) or 10 days (sale products).

🚚 Return Shipping

• 📦 Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.

💳 Refund Policy

• 💰 Refunds are processed to the original payment method.
• 🔍 Returned items must pass quality inspection.
• ⏱️ Refund processing may take up to 10 working days.
• 🏦 Banks may take an additional 3–5 working days.
• 🚚 Original shipping charges are non-refundable.
• ℹ️ Return shipping deduction up to ₹300 may apply where legally permissible.

📝 Order Cancellation & Modifications

Standard Products

• ✔️ Orders may be modified or cancelled before shipment.

Customized / Made-to-Order Products

• 🚫 Cannot be cancelled, modified, returned, or exchanged once production begins.
• ✔️ Exception: defective or damaged products.

📦 Damaged Package at Delivery

• ❗ Refuse delivery if the package appears tampered with.
• 📸 Take photographs of the package.
• 📞 Notify customer support immediately.

☎️ Customer Support

• 📍 Location: Coimbatore, Tamil Nadu, India
• 📞 Phone: +91 9500531106
• 📧 Email: info@raaviyafashion.com
• 🕙 Support Hours: 09:30 AM – 5:00 PM (IST)
• 💬 Customer Care: Contact us for returns, exchanges, refunds, order assistance, or policy-related inquiries.